Return & Refund Policy

We want you to feel confident shopping with us. If you are not satisfied with your purchase, we offer returns, exchanges, and refunds within our standard policy.

Return Window

• We offer a 30-day return period for all customers in the United States.

• You have 30 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, items must:

• Be new, unused, and in the same condition as received

• Include all original packaging, tags, and accessories

• Include proof of purchase (receipt, packing slip, or order confirmation)

We accept returns for:

• Defective products

• Non-defective products (buyers’ remorse, changed mind, etc.)

• Exchanges (same or different item)

How to Start a Return

To begin your return, contact us at:
📧 officialprivacycaseco@gmail.com

Once your return is approved:

• A return shipping label will be provided

• Instructions for mailing your item back will be included

• Returns must be sent to:

2100 E Settlers Pass, Apt 1034, United States

Items returned without requesting approval first will not be accepted.

Return Method

• All returns are shipped by mail

• A prepaid return label is included inside your package (or sent by email if needed)

• No restocking fees apply

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

We do not accept returns on:

• Perishable goods

• Personalized or custom-made items

• Personal care items

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you have questions about a specific item, feel free to contact us.

Exchanges

To exchange an item:

1. Start a return for the original product

2. Once approved and sent back, place a new order for the item you want

This ensures you receive the replacement quickly and securely.

Refunds

• Refunds are processed within 7 business days after your return is received and inspected

• Once approved, the refund is issued to your original payment method

Please note:

• Banks and credit card providers may take additional time to post the refund

• If more than 15 business days have passed since your refund approval, contact us at officialprivacycaseco@gmail.com